Cut/Copy and Paste your Resume here |
Diane Rehman
3122 Harston Woods Dr
Euless, Texas 76040
6154239430
prehman72@gmail.com
Linkedin Profile: https://www.linkedin.com/in/diane-rehman-manager/
WORK EXPERIENCE
DERMPRO, Dallas, TX
Account Manager, Jan 2014 – Present
Managed all aspects of customer support, including developing processes and policies and implementing a helpdesk software
Managed all aspects of the marketing & promotions team
Created build specs, performed testing, provided feedback to development team
Worked with all new clients to acclimate and train them on our platform, offer up-sell options
Helped create guidelines for technology enhancements and custom reporting
Interviewed, hired, trained new staff, including managing a remote team offshore
GLOBAL CARE DELIVERY/RCM AUDITORS, Dallas, TX
Sr. Business Analyst - Healthcare Claims, Jan 2013 – March 2014
Verify and analyze data used in settling claims to ensure that claims settlements are made according to contracts.
Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
Report overpayments, underpayments, and other irregularities.
Prepare reports to be submitted to company's owner.
WHEATLAND DENTAL CARE AND LONESTAR DENTAL SLEEP MEDICINE, Dallas, TX
Practice Administrator, Apr 2013 – Dec 2013
Direct, supervise and evaluate work activities of dentists, hygienists, dental assistant, clerical, and other personnel.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Conduct recruitment, hiring and training of personnel.
Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Inspect facilities and recommend building or equipment modifications to ensure compliance to access, safety, and other dental regulations.
Develop instructional materials and conduct in-service employee trainings on a weekly basis.
DERMATOLOGY OFFICE OF DR. ELLEN TURNER, Dallas, TX
Practice Manager, May 2012 – Apr 2013
Direct, supervise and evaluate work activities of medical assistants, clerical, and other personnel.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Conduct recruitment, hiring and training of personnel.
Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Special event planning and management.
Develop instructional materials and conduct in-service employee trainings as needed.
US DERMATOLOGY, Arlington, TX
Director of Operations, Billing, and Credentialing, Sep 2010 – Apr 2012
Restructured centralized billing office for multi-state managed service organization medical practice including clean-up of Past Due AR exceeding $1.5m
Clean up of AR for 3 physician practice locations bringing AR from 98 Days in AR to less than 40 days in AR
Hired, managed and trained a staff of up to 25 direct reports, and 10 in-direct reports.
Served as main business point of contact for implementing a new practice management system, athenahealth. This system was implemented across multiple offices in four states, and converted 5 different systems at the same time.
Implemented new credentialing software and re-credentialed providers to ensure accurate billing and obtain better contracted rates
Consultant for Dermatology providers to include marketing, market research, credentialing, billing, e-commerce,etc.
REMEDPAR, Goodlettsville, TN
Director of International Sales, Supply Chain, Sourcing, Jan 2004 – Aug 2010
Grew international sales from $120K per year to $1.5M per year within the first 12 months.
Authored and implemented a sourcing protocol for Customer Service Representatives designed to force savings from less knowledgeable reps through a purchase approval process. This resulted in first year savings of approximately $500k and an overall average purchase price improvement of over 14%.
Implement new streamlined RMA process in April 2004 which resulted in more parts being returned on time and with proper paperwork. Under this new program, we reduced delinquent RMA’s by more than 50%.
Implemented import/export procedures and created an international Third Party Logistics solution.
Resolve customer complaints regarding sales and service.
Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.
EDUCATION
Volunteer State Community , Gallatin, TN
Business
ADDITIONAL SKILLS
Magento
Basic HTML
SAP
Salesforce
Athenahealth
Eclinicalworks
My Emma
Eaglesoft
Physician Credentialing
Import/Export
Dermatology Coding |