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Sorensen.Nielsen@gmail.com
940.365.6113
KIM SORENSEN
INTRODUCTION Confident business professional with over 20 years of management experience seeking to expand career opportunities within an energetic, growing company. Possesses excellent interpersonal skills. Highly effective at navigating teams through change in work environments and able to implement innovative solutions and generate employee engagement results.
SKILLS & ABILITIES
• Detail-Focused
• 20+ Years of Experience in Leadership Roles
• Innovative and Creative Implementation of Ideas
• Adaptability
• Customer focused, employee-centric
PROFESSIONAL EXPERIENCE
GROUP SUPERVISOR, ALLIANCERX WALGREENS PRIME
2008 – Current
Supervising Call Center Team of Patient Care Specialists. Training and coaching team members to meet and exceed company metrics.
Accomplishments – Doubled service level within 2 months of joining most recent team and hitting goal by the third month, Development of training guides for two previous teams
EXECUTIVE ASSISTANT, PETRON INDUSTRIES
2006 – 2008
Assigned to area manager. Processed payroll, maintained billing records and tracking of dispatched technicians, completed hiring process once new hires were chosen, general reception duties.
Accomplishments - Created mapping system for all technicians on oil rigs ● Increase accuracy and timeliness of technician expense reports through coaching and reward systems.
BUSINESS OPERATIONS/BILLING MANAGER, AIR CARE, PA
2000 – 2004
Physician and patient schedule maintenance, contracts and credentialing, public relations and marketing, standardization of two offices, billing and collections supervisor, accounts payable and payroll processing, on-site HR, HIPAA officer, IT assistant – beta tester of Millbrook medical software.
Accomplishments - Successfully developed training manuals and SOPs for three offices ● Created billing team to increase claim reimbursement ● Implemented copay collection prior to visits to minimize later collection efforts by my team ● Decreased write-offs by 17% from 2002 to 2003
GENERAL MANAGER, CINEMARK THEATRES
1994 – 2000
Managed three different theatres within the chain with increasing levels of responsibilities and challenges. Initial theatre consisted of 8 subordinates and final theatre consisted of approximately 60 subordinates. Maintained staff and movie schedules, payroll, on-site HR, AP and inventory, promotional events and community outreach.
Accomplishments - Increased per capita income per customer from 82% to 88%, surpassing goal of 85%, within 8 months of taking on role ● Developed successful employee engagement program that was implemented district- wide ● Multiple awards (monetary and recognition) for movie promotional activities |