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Experience
Client Service Lead (Supervisor) ▪ 05/2017 – Current
VCA Peachtree Animal Hospital ▪4839 Peachtree Road, Atlanta, GA 30341
•Responsible for the day-to-day client service areas of the front office including: greeting visitors, answering telephones, scheduling appointments, answering questions regarding products and services, general client education, etc.
•Assist Hospital Manager with day to day operations
•Managing office staff including: interviewing, hiring with appropriate references, training, enforcing policies, procedures and protocols, taking disciplinary action as appropriate, and processing workers compensation claims
•Resolve all client complaints, escalate and report on these issues to the hospital manager when necessary
•Identify and provide recommendations, using concise communication for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
•Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
•Assist in the development and delivery of employee evaluations for the front desk staff
•Staff scheduling as well as providing back-up coverage/locate coverage in absences
•Troubleshoot general concerns with the phone system, printers/fax machines, Ipads, and computer software/hardware systems
•Managing medical records, charts, reports and correspondence with referring veterinarians, clients and pet insurance companies
•Ordering and maintaining office, break room, and medical supplies
•Employee relations and communications
•Payroll calculations, goal calculations, time clock maintenance
•Oversee client flow to insure that clients and patients are seen and treated in a professional, timely and competent manner
•Sort and process the daily mail, including follow-up and corrections on reminder cards, statements and any other returned mailings
•Presenting and explaining fees, including processing payments and complete bank deposits daily
•Review and process accounts receivable for collections with outside law firm
•Oversee the maintenance/housekeeping of the hospital for orderliness and cleanliness of both the inside and outside of the building
•Organize monthly staff meeting in conjunction with hospital management team and VCA guidelines
Hospice Caregiver ▪ 10/2016 – 04/2017
Private Home ▪Atlanta, GA 30329
•Cared for elderly individual until passing
Veterinary Office Assistant ▪ 05/2015 – 10/2016
Blue Pearl Georgia Veterinary Specialist ▪455 Abernathy Rd NE, Atlanta, GA 30328
•Patient history, CPCR, and surgical chart transcription
•Assist clinician in diagnostics/record keeping
•Prepare prescriptions and communicate discharge orders to clients
•Transcribing client communications via telephone
•Identify and record blood pressure, ECG, and pulse oximetry findings in medical shorthand
Client Services ▪ 10/2013 – 04/2015
Briarcliff Animal Clinic ▪1850 Johnson Rd NE, Atlanta, GA 30306
Reception and Cashier •Greeting clients and checking in patients •Managing a multi-line phone system
•Creating invoices, estimates, payment plans, etc. using Cornerstone Software
•Filing and maintaining paper/paperless medical records
Pharmacy Technician
•Approving or denying prescription requests •Maintaining prescription drug/diet stock
•Managing the Vetsource online pharmacy page
Veterinary Assistant
•Assisting up to 6 doctors in one shift with light technician work (holding, vaccinations, fluids, etc.) •Maintaining cleanliness of all client viewed areas of hospital (lobby, exam rooms, halls, etc.)
•Utilizing rack/clipboard organization system to keep doctors on schedule
•Receiving and stocking shipments
Range Officer ▪ 08/2013 – 10/2013
Quickshot Shooting Range ▪ 1199 Zonolite Rd, Atlanta, GA 30306
•Maintain a Safe Shooting Environment •Maintain a Clean Range and Reception Area
•Maintain membership records •Register guests •Demonstrate safe and effective shooting techniques to new or inexperienced shooters
•Recommend, record, and distribute Rentals and other products
•Maintain firearms safety and maintenance records
Receptionist ▪ 12/2011 – 07/2013
Planet Fitness ▪ Shop 9 Aurora, Durbanville, Western Cape, South Africa
•Greeting all members and guests • Handling calls on multi line switchboard •Accepting member payments and recording new member contracts/payments
•Maintaining member arrears collections via spreadsheet
•Recording and often resolving member queries •Liaison with all departments using Microsoft Office
Supervisor ▪ 09/2010 – 10/2011
Wood Entertainment ▪ 111 Osiana Dr. San Antonio, TX 78248
•Maintain operator logs and records in accordance with company policies and OSHA regulations
•Collect, review, and file daily equipment inspections
•Maintain documentation and records of all H2B visa workers
•Work to bridge gap in demands between H2B workers and company owners
•Discreetly handle any issues between H2B workers and authorities
Education
High School Diploma ▪ Murrieta Valley High School ▪ June 2009
References
Personal and professional references available upon request |