Name and Contact Details | |
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First Name | Melissa |
meljmajor2@gmail.com | |
City | El Paso |
State | Texas |
Primary Phone Number | 8656405633 |
Text Phone Number (Contact for Immediate Temp Positions) | 8656405633 |
About me | Exceptional people skills: Customer Service; Call Centers; Technical Support; Expediting claims, orders, payments, etc. Excellent computer skills: Immediate, demonstrable proficiency with any software, hardware, etc. (Some classes over the years, but, still mostly self-taught.) Proficient with MS Office Suites (1995 – Present). Have utilized MS Windows based software systems i.e. Sage Business Works, QuickBooks Pro and other Accounting & Billing programs; Payroll & Timekeeping programs: PeopleSoft, Kronos, TimePilot, etc. As well as those programs which still utilize WYSIWYG technology, such as PROCOMM. Analytical, creative, and tenacious. |
About me | |
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The type of facility I prefer to work in is... | Private Practice (1 or 2 offices) |
I prefer to be... | Multi-focused (cross-trained/floater) |
I prefer an office/facility which is... | Fast paced and high volume |
I prefer being… | Consistent (predictable outcomes) |
I prefer to... | Grow and quickly advance through the role |
I am... | Very passionate about my job |
Languages Spoken Fluently | English |
Upload Resume/CV | |
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Upload Resume/CV | melissa j major resume - curr -add edited |
Cut/Copy and Paste your Resume here | Melissa J. Major 5540 Carousel Drive El Paso, TX 79912 Phone: 865.640.5633 E-MAIL: meljmajor2@gmail.com Experience December 1, 2003 – March 2, 2012 Landmark International Trucks, Inc. (See First Two Positions Below) Knoxville, TN March, 2011 – March 2, 2012 Landmark Trailer Parts Parts Counter Sales Performed a variety of in-store customer service, marketing, promoting, advertising, and stocking duties related to the receiving, sale, and delivery of parts and accessories. Quickly learned to identify and speak knowledgeably with customers & vendors regarding a huge variety of parts for: Semi-Trailers, International® brand Trucks & Tractors, Navistar – Parts Online, Cummins – Parts Online, Truck Bodies (box-truck bodies), Liftgates, Forklifts, Yard dogs (terminal tractors), & APU’s (stand alone generators) of every type, shape, size, & purpose. Negotiated pricing with & ordered parts from vendors. Issued P.O.’s & made parts purchases using company credit card. Entered orders to vendors (creating new part #’s & assigning bins when necessary) and received parts into business system. Coded vendor invoices for A/P as STOCK (parts entered into inventory) or OSP (parts billed direct from vendor’s invoice). Made sure all internal requests for parts were billed on service repair order. Quotes: Created Parts quotes for Repair & Insurance Estimates, and Quotes to customers. Created Quotes binder to enable Parts Manager & me to have a central place to reference estimates & quotes for ordering & accurately billing those parts. Set up orders for daily shipment, direct drop-ship, delivery, or pick-up. Learned how to operate a forklift and pallet-lift, learned to unload stock shipments and bring into warehouses to be received in. Also learned how to pack & bind parts to a pallet for a customer pick-up. Performed Warehouse, Stocking, and Inventory duties on a daily basis. Helped with core returns – per procedure, as needed. Participated in all training programs that were made available. Kept current on new products and product updates. December 1, 2003 – March, 2011 Landmark Trailer and Leasing Service Administrative Service Assistant Administrative Service Assistant for steadily growing Lease Truck Service and Trailer Repair Departments with over 200 Lease, Rental, & Contract vehicles in fleet and multiple Trailer Service accounts. Performed all duties and functions of full staff: A/R: Created Service Call repair orders, entered Tech’s time, parts used, completed invoice. Faxed invoice & payment request to driver’s company, & collected payment via Comchek, Fleetcharge, or credit card. Then called Tech onsite & had him release driver. Created & invoiced in shop repair orders: Checked (& sometimes moved) tech time, checked for & entered parts. Re-billed and invoiced charges from outside service vendors, solicited purchase orders, ran credit cards & Fleetcharge, took in cash, checks, & comcheks, and journalized payments. Warranties: Filing warranty applications and warranty covered repairs. A/P: Ledger of Accounts coding of all invoices and Vendor billing Oversight. Payroll: Weekly payroll preparation for 10 Technicians including a breakdown of 5 to 6 categories of “Shop Time.” "Special Projects": Created & “Reverse Engineered” forms, spreadsheets & databases (tracking, financials, reports, & records), and presentations using Word, Excel, Access, & PowerPoint. Created various forms still in use today: Trailer Preventative Maintenance (P.M.)/D.O.T. Inspection, Tanker Inspection, Tanker Testing, & Tanker Safety & Emergency Procedure forms, as well as the Technician notifications forms found in the Company New Employee packet I assembled, converted to PDF’s and sent to the appointed H.R. Person. Created Logos for each Company Location/Department to be used for letterhead & mailing labels utilizing the Company “Key” as a graphic.Reprogrammed Phone System several times to accommodate changing needs of location and recorded all Phone Greetings.Also “filled-in” on single salesman Parts Counter when salesman/Manager went on vacation or took personal time. (On multiple occasions prior to being moved to parts in March of 2011.) January – December, 2003 Goddard Industrial / Goddard Metal Systems Knoxville,TN Administrative Assistant Began as Clerical support staff for “Modern-Day Blacksmiths” : A/P; A/R; Billing; Customer Service; Job Costing; Estimates; I.T. Support & Training; and anything else they required. Terrific work environment. May – December, 2002 Keisler Automotive Engineering Knoxville, TN Administrative Assistant One-person support staff for nascent Sole Proprietor. Performed all duties and functions of full staff for rapidly growing Designer, Manufacturer, and Mail-Order Retailer of automotive parts & machines for industry: A/P, A/R, Purchasing, CSR, Expediting, S/R clerk (incl. Imports, Exports, & NAFTA req.), Sales, Inventory & Back Order tracking, Job Costing, "Special Projects", Taxes, Licensing, Certifications, Payroll, AND all phones & paperwork. – Replacement required 3 persons. Education 1995-1998 Pellissippi State Technical Community College Knoxville, TN Electrical / Mechanical Engineering Design (Dual Major) Elective Courses completed: ACAD & Graphic (board)Design; MS Office 95, Corel Office, & MatLab; Critical Thinking (pre-Philosophy course); Philosophy I & II; Organizational Management (Business: Oganization, Management, & Ethics course); and Criminal Justice 1986 Software Training Center Los Angeles, CA Business Systems - Information Technology Management – Programming & Maintenance Languages: Fortran, Pascal, “C”, Basic and DOS-based Business Software Certificate received 1984 East San Gabriel Valley Regional Occupational Program (ESGVROP) West Covina, CA Banking/Teller Training Completed 4 weeks of in-classroom instruction and 2 weeks of real world training at participating location: Farmers and Merchants Bank in Torrance, CA. Hired by F&M, but MVA prevented acceptance. Certificate received ADDITIONAL Experience 1998-2001 Robert Half, Inc./AccounTemps Knoxville, TN >Medical Billing: Medicare/TennCare resubmissions (Vencare Pharmacy Corp.) 3 months >Claims Auditor: Solely responsible for billing, collections, and A/R for “Teen residential treatment program.” (Peninsula Hospital) 4 month >Technical Customer Service Representative: Customer and Technical Service call center. (U.S. Internet) 4 mos. >Human Resources Manager: Payroll, New Employee Intake and Safety Training, Exit Interviews, Workman's Comp. liaison, Insurance Vendor liaison. Trained Permanent Replacement (NAPA DC, Knoxville, TN) 6 mos. 1990-1993 Olsten Services – Temp. Services Knoxville, TN Positions as noted >Administrative: Group and Tour package bookings. (Grand Hotel – P.F.) 7 months >Reservations/Front Desk (Edgewater Hotel – Gatlinburg) 6 months >Medical Billing Specialist: Increased monthly revenue by 50% in medical practice by streamlining billing process, collecting payment on previously denied insurance claims, and suggested procedures for dealing with self-pay accounts more effectively. (Dr. Bradley – Sevierville) 6 months >Medical Front Office: Patient check-in and collecting payments and billing details; coding, keying, and follow-up of claims. (Drs. Paulson & Shepard – Knoxville) 6 months >1988-1990 Jacksonville Faculty Practice Assn. >Jacksonville, FL >Medical Billing Coordinator Performed all billing and A/R functions for single, large "satellite" clinic as well as trained, coordinated, and assisted the efforts of billing clerks for other clinics. 1986-1987 Halprin Supply Co. – Fire fighting equip. dist. Los Angeles, CA Computer Operations Manager – Intern Hired in as Trainee to, eventually, manage corporation’s I.T. operations. Included classes and on-the-job-training. 1984-1986 Levy, Ansell, & Goldman – Labor law firm Los Angeles, CA Billing and Receivables Increased monthly revenue 60% by initiating a program of strict timekeeping by attorneys, daily data entry, and customizing programs to take advantage of unexplored statistical analysis capabilities. 1980-1981 Fisher – Brownell/Avnet – Electronics distributor Alhambra, CA Assistant Product Manager/Inventory Control Increased sales and decreased shipping time by revamping inventory record keeping and “networking” with manufacturers to satisfy my customers’ needs. |
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