Cut/Copy and Paste your Resume here |
Attention hiring Manager
If you are looking for a dependable, multitask, self starter, self motivated I am your person. With more than 20 years of excellent Customer Service and sales oexperience, I will apply my skills to convert inquiring phone calls into New Patients, I posses strong listening skills and because of my attention to detail I transfer patients info into the software, I verify eligibility and collect monies due by Patient. I confirm all appointments and verify Dental insurance coverage. Meet and greet my patients it’s always the best part of my job. I believe that treating others the way I would like to be treated is the key for success and for the growth of the practice. Marketing it’s one of my strongest assets, and it would be my pleasure to share with you how I helped grow the patient base 30 % in only 9 months, as well as by keeping an eagles eye on supplies we save almost 50%.
I am bilingual, quick learner, and have experience in a realm of office programs and equipment, including Eaglesoft.
I am looking for a full time position, in a ground breaking company to apply my skills as well as learn from my team. Also, I am looking for a place that I can retire from. Let’s have a chat.
Thank you
Margie Castellano ??
972-890-1407
Marcastellano@me.com
Margarita Castellano 2581 Collin McKinney Pkwy McKinney,Texas. 75070 972-890-1407 marcastellano@me.com
Objective: To be part of a dynamic organization where I can apply my strong Customer Service knowledge and sharpen my skills.
Accomplishments:
Voted “Employee of the Month” and “Honorable Mention” for Lifetime Fitness Promoted to Operation Manager
Number one in sales in the North District of Texas for Zales Corporation.
Summary of Qualifications:
Strong customer service skills.
Solid marketing skills.
Bilingual (English & Spanish)
Leadership skills and experience.
Self- motivated able to implement decisions and set effective priorities to achieve both immediate and long- terms goals.
Excellent problem solving abilities.
Clear and effective communications skills.
Team player.
Knowledge- Windows (XP Pro/7, 8, 10), Excel, Power Point, 10-key.
Education:
Methodist Church Hospital
Certified Alzheimer Bilingual Educator 2006 Gemology Institute of America
GIA, AJP, GG, DC 2004 Inter-American University of Puerto Rico
Communications 1989
Work Experience:
Jessie’s Cleaning Services:
9/2012-4/2019- Operations Manager, Marketing able to increase customer base by 30%. Coaching a team of 10, leading the company to rank within the first 10 in the City. Creating and implementing a system that allowed easy billing, separating Newly constructed homes and Occupied homes. Developing a system that allowed a savings of 40% on cleaning products.
• • •
• • • • •
• • • •
•
•
•
•
Stone Lodge Dental:
1/2017-11/2017- Front Office Receptionist, answer phones, schedule
appointments, verify dental insurance eligibility and Benefits, meet and check in patients, ensure that all consent forms were signed, discussed treatment plan, collect money, maintaining the patient flow in an orderly way, Marketing
Lifetime Fitness:
8/2014-1/2017 Operations Supervisor, Manager on Duty, Assisted in training, developing, and assessing team members, Insured that members had diamond level experience, and always excelling in the core values of Lifetime behavior.
Zales Corporation:
2009-2011- Sales, Quality control, Customer Service, Jewelry Order, Inventory.
Alana Inc.:
•
American Fuel Company
1990-1997- Operation Manager of 9 stores, supervise 40 plus- employees, dealing with vendors, inventory, customer service, auditing, order merchandise.
•
•
•
1997-2004- Manager of two stores, supervise around 20 employees, all duties related to HR, scheduling, inventory, merchandise orders, dealing with vendors. |